Shipping & Delivery

Given the size and nature of our pods, every delivery is personalised to suit your order, your location and your site. Below we outline how the process works, from order to installation.

We are Peacepod Australia Trading Limited, trading as Peacepod, and we supply soundproof meeting pods and related products throughout Australia. Your pod is delivered in sections and assembled on site by an installation team, in the position you want it — so what arrives at your door is a delivery and an installation, not a flat-pack.

Processing your order

If the model you want is in stock, we can usually deliver and install within one to two weeks. If your pod needs to be manufactured, the lead time is approximately eight weeks — and that applies to a custom pod too, which does not take longer than a standard model. We confirm the lead time for your specific order before you commit.

Delivery arrangements

All arrangements are made specifically for each client, using freight methods suited to your pod and location. Because the pod is assembled in position, it is the delivery sections that have to fit your access route, not the finished pod — so tell us about your lift, doorways and stairs and we will confirm what is needed before you order. Our installers also need a clear path to the install position and a standard power outlet within 2 metres of it. A lift is by far the easiest route, but it is not essential: where there is no lift, or the sections will not fit one, our team carries them up the stairs. Stair access may add to the cost of installation, and we will confirm that with you before booking.

Delivery and installation costs

Given the unique nature of our products and the range of delivery locations, delivery and installation are quoted on a case-by-case basis. Your quote sets out the delivery and installation costs in full, up front, with no hidden charges.

Delivery schedule

We confirm a delivery date once your order is placed and keep you updated as it approaches. We make every effort to meet those dates, but please treat them as estimates — production and freight delays do occasionally happen, and we will tell you if anything changes.

Receiving your pod

Once your pod is ready, we'll confirm the delivery and installation date and details with you so the day goes smoothly. Please make sure the space is clear and ready for your pod ahead of time. Once your pod has been delivered and installed, check it over and make sure you're happy with it — if anything isn't right, or looks to have been damaged in transit, let us know straight away and we'll put it right. Our returns policy and warranty set out what is covered after that.

Your consumer rights

None of this limits your rights under the Australian Consumer Law, including the consumer guarantee that services are supplied within a reasonable time.

Questions and after-sales support

Our customer service team is here to help with anything you need, before or after your pod arrives. Get in touch through our contact page. Thanks for choosing Peacepod.

Last updated: 24 August 2026